Goodlawyer's account management team is vital in ensuring a seamless and positive experience for customers and Goodlawyers. Here's a breakdown of what they typically do for you:
- Onboarding and Integration
- Assist Goodlawyers in onboarding to the fractional services program and Fractional App, ensuring they understand the structure, tools, and expectations.
- Provide resources and training to help them integrate seamlessly into client engagements.
- Engagement Management
- Work closely with Goodlawyers to improve the productivity of their engagements.
- Provide best practices to navigate different business environments. Advocate to the client on behalf of the Good Lawyer to improve communication, trust and rapport.
- Facilitate introductions and provide context about the client’s business and goals to set engagements up for success.
- Support for Fractional Workflows
- Offer operational support to Goodlawyers to ensure they can focus on delivering high-quality legal services without administrative burdens.
- Provide guidance on tools and processes to optimize their work and maintain efficiency.
- Relationship and Performance Monitoring
- Build strong relationships with Goodlawyers, ensuring they feel valued and supported within the fractional services ecosystem.
- Foster new connections within the network of Goodlawyers to enhance the value of their practice and client roster.
- Monitor the progress and quality of engagements to ensure Goodlawyers are meeting both client and platform expectations.
- Feedback and Professional Development
- Gather feedback from Goodlawyers about their experiences and challenges within the fractional model.
- Provide access to coaching, resources, or adjustments to improve their engagements and overall satisfaction with their clients.
- Community Building and Advocacy
- Foster a sense of community among Goodlawyers, encouraging collaboration, knowledge sharing, and professional growth.
- Advocate internally for Goodlawyers’ needs, driving improvements to tools, workflows, and overall experience.
By focusing on tailored onboarding, proactive support, and continuous improvement, the account management team ensures that clients and Goodlawyers experience high satisfaction and success within Goodlawyer’s fractional services model.
In essence, the account management team ensures that both clients and Goodlawyers have a smooth, productive, and satisfying experience on Goodlawyer, acting as a bridge between the two groups while continuously refining the platform's ecosystem.