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Invoicing, Payments, & Collections

Overview on how Goodlawyer handles invoicing, payment, and collections for lawyers.

Getting Paid: Invoicing, Payments & Collections

Getting paid is one of the most important parts of your experience on Goodlawyer, and we want to make the process as smooth, transparent, and reliable as possible. This guide outlines how invoicing works, when to expect payments, and how Goodlawyer handles collections.

1. We Handle Invoicing For You

One of the benefits of working through Goodlawyer is that you don’t need to worry about invoicing at all. Our Finance team handles all invoice creation, billing, and payment collections on your behalf — with a 99%+ collections rate. In short, we get you paid.

To generate your monthly invoices, all we need is for you to complete your dockets and close out the month in the Fractional App. Invoices are then created based on your closed dockets and each client’s billing preferences, as outlined in your mandate contract.

You can focus on delivering great work—we’ll take care of the rest.

2. How Invoicing Works

Invoicing varies depending on the type of mandate you’re working on and what your client’s billing preferences are. Here’s how it breaks down:

Standard Contracted Mandates (Most Common)

These mandates have a set number of contracted / target hours that are billed upfront for the current month.

  • Invoice Timing: Sent on the 7th of the month.
  • Covers Work: From the 1st to the last day of the same month.
  • Payment Terms: NET15 or NET30 (as specified in the mandate), meaning payment is due 15 or 30 days after the invoice is sent.
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      Example:

      Billing Period: May 1–31

      Invoice Sent: May 7

      Payment Due: June 6 (if NET30), or May 22 (if NET15)

Overages (Extra Hours Beyond the Contract)

If you work more than the contracted or target hours in a given month, those extra hours are considered overages. These overage hours are not billed immediately. Instead, they are tracked and then added to the following month’s regular invoice as a separate line item.

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Example:

Your mandate includes 40 hours and you work 45 in May, the additional 5 hours will appear on your June 7th invoice, billed in arrears.

Pay-As-You-Go (PAYG or Hourly) Mandates

This is common hourly billing. PAYG work is invoiced after the work is completed.

  • Invoice Timing: Sent on the 7th of the month.
  • Covers Work: From the 1st to the last day of the previous month.
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      Example:

      Billing Period: April 1–30

      Invoice Sent: May 7

      Payment Due: June 7 (if NET30), or May 22 (if NET15)

3. How Payments Are Transferred To You

When the client pays their invoice, the funds are collected on your behalf by Goodlawyer, then (typically within 24 hours), the following steps occur:

  1. We deduct any applicable MSA fees + tax from your total earnings.
  1. We transfer the net amount directly to your bank account (via Stripe). 💡 Please note that the funds can be held by Stripe for up to 5 days. You can see the status of your Stripe transfers from your Stripe account (linked in your Goodlawyer account settings).
  1. You receive a paid invoice with a detailed breakdown of your net earnings.

You can also find all your invoices on the Earnings page of your Fractional App. This gives you full visibility into your payments and makes bookkeeping or tax preparation simple.

Here’s what your Earnings page looks like in the Fractional App:

Notion image
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For a comprehensive breakdown of invoice structure, fees, and term definitions, visit the Understanding Invoices page.

4. When To Expect Payment

Most clients have a NET15 or NET30 agreement, meaning payment is due either 15 or 30 days after the invoice has been issued. Some clients however have longer payment cycles, but these cases are rare and will be noted in your mandate’s contract (NET60 for example).

Once the client has paid and we’ve transferred your payment to you via Stripe, your funds can take up to 5 days to hit your bank account (but it’s usually faster).

5. Close Your Month To Get Paid

To ensure accurate and timely invoicing and payments, you must complete your dockets and close out your month. If you don’t close out your month we don’t know what to bill.

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The deadline to close your month for the new invoicing cycle is the 5th.

✅ If you close your month on time:

  • We generate your invoice correctly and on time
  • You get paid faster
  • You get paid on overages

❌ If you forget to close it on time:

  • You add back-and-forth with Finance team and you
  • Your invoice is sent out late
  • You get paid late

6. Collections & Follow-ups

We know how important (and frustrating) chasing money can be, which is why we’re here to take collections 100% off your plate. Here’s our process:

  1. Invoice Issuance: Email sent to client with invoice.
  1. 5 Days Overdue: Reminder email to the client with lawyer on Bcc.
  1. 15 Days Overdue: Escalated reminder email to the client with the lawyer on Bcc, the account manager on Cc, and a phone call to the client.
  1. 30 Days Overdue: Escalated reminder email to the client with the lawyer on Bcc, and a phone call to the client. Your Account Manager will discuss options for client communication around ongoing work.
  1. More than 30 days Overdue: These situations (although rare) are handled on a case-by-case basis, and your Account Manager will work with you directly to find the right solution.

7. Pens-Down Policy

In rare cases when invoices become significantly overdue, we may recommend a “pens-down” period — a temporary pause on work — to protect your time and earnings.

  • This usually occurs after 30+ days overdue.
  • Before any action is taken, your Account Manager will reach out to walk you through the situation and discuss your preferences.
  • You’ll never be expected to manage these conversations on your own — our team leads all client communication and enforces any pause in work as needed.

8. How to Monitor Invoices and Payments

Check Your Dashboard and Earnings Page

The Fractional App will show upcoming and sent invoices, expected payment timing, and status of reminders. This should be the first place you look to get info on the timing of your payments.

If there are any issues with collection you will be contacted by your account manager and/or our Finance team. Best practice for any payment related communications is to keep them over email — this ensures a clear record is retained.

 
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If you have questions, concerns, or ideas on how to improve our processes, don’t hesitate to reach out to tom@goodlawyer.ca

 
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